Data protection

1. Preamble

1.1 We are Energy3000 solar GmbH, Thomas A. Edison Straße 2, 7000 Eisenstadt, Austria, a leading technical company in the field of photovoltaics and responsible according to the meaning of the basic data protection regulations (hereinafter "Energy3000"). This Privacy Policy is intended for all those who visit our websites and/or use an Energy3000 App and/or use the services offered therein. This Privacy Policy applies to any form of use of our services, whether free or paid.

1.2 In particular, Energy3000 would like to inform you exactly which data Energy3000 collects and how it is used. You will also be informed that personal and non-personal information is collected and electronically stored on our websites and apps. All data will be stored and processed by us in compliance with the relevant legal provisions on data protection and data security of the European Union and the Republic of Austria. Insofar as Energy3000 processes personal data, this is done for the purposes stated in this privacy policy.

1.3 You can view, download or print out our current Terms of Use and Webshop compliance as well as our current ENERGY3000 privacy policy at any time at The privacy policy is also an integral part of our Terms of Use and Webshop. Your consent to this privacy policy is a prerequisite for visiting our websites and apps and for using our services.

2. Connection data

2.1 Our websites and apps may be visited at any time, subject to availability, without you having to provide any direct information about yourself. Energy3000 stores the following data without direct personal reference (connection data):

  1. a) Browser type and version
  2. b) operating system
  3. c) Refferer URL (the actual website you visited)
  4. d) Host name of the accessing computer (IP address)
  5. e) Time and date of server request device

2.2 This data will be evaluated and used by Energy3000 for the purpose of the proper functioning of our website, the provision of its content, detection of misuse and tracking as well as for the improvement of our services (eg by means of research, data analysis, etc.) or in anonymous form by a third party.

2.3 Energy3000 also collects and stores the data mentioned in 2.1 above from registered users, whereby use according to section 2.2 also takes place exclusively in anonymous form. A conclusion on your person by the possible commissioning of third parties using this data is no longer possible.

2.4 Due to the use of Energy3000 websites and Energy3000 apps by registered or activated users, Energy3000 also collects non-personal or anonymised data. These are stored in a form that does not allow inference to a specific person. Non-personal identifiable information may be collected, used, shared and disclosed by Energy3000 for any purpose.

3. Immediate personal data

3.1 A direct reference to your person or to the respective user can be made by Energy3000 only after registration. Registration requires your consent to the disclosure of your personal data. In particular, our websites and apps collect and store the following personal data:

  1. a) User data: Title, first name, last name, company, street, house number, postal code, city, state, country, time zone, telephone number, fax number, e-mail address, customer number, user name, password
  2. b) Plant data: plant name, plant identification, commissioning date/time, company, street, house number, zip code, city, state, country, time zone, longitude, latitude, altitude, plant performance, manufacturer, module type, plant description, plant image
  3. c) Operator/customer data: salutation, first name, last name, company, street, house number, postal code, city, state, country, time zone, telephone number, fax number, e-mail address, customer number, VAT identification number
  4. d) Connection data: data according to point 2.1

3.2 Energy3000 collects the personal data for the provision of the desired services, for the implementation of pre-contractual measures, for the execution of contracts and for the improvement of our services and products.

3.3 After registering, you can make your username visible to other members. In addition, you may share or publish additional information about your profile or attachment and make it visible to other members. Within your profile, you have the option of adjusting the extent to which your data is published by adjusting the settings. It is at your absolute discretion to decide which and to what extent this data will be shared or published to other users. Details are explained in more detail on the website at the respective function.

3.4 If we use data for a purpose that requires your consent in accordance with the statutory provisions, we will ask for your express consent. Your consent will be documented in accordance with the data protection regulations. You may revoke your given consent at any time with future effect and/or object to the future use of your data for advertising, market research and opinion research purposes. To revoke a consent or for an objection, a simple message to Energy3000 is sufficient. In order to ensure a quick settlement please use the contact details below. There are no additional costs for contacting you.

3.5 If you believe that our processing of personal data is not compatible with Austrian or European data protection law, please contact us.

4. Use of cookies

4.1 Our website uses software to analyze the use of the website. By evaluating this data, valuable insights into the needs of users can be gained. These insights help us to further improve the quality of our services.

4.2 In this context, so-called cookies are used. Cookies are text data that are stored on the visitor's computer and thus allow the recognition of a visitor on an anonymous basis. Cookies can generally be rejected or deleted by appropriate browser settings.

4.3 By using this website you agree to the above procedure for analyzing the use of our websites.

5. Google Analytics: Privacy and Opposition

5.1 This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is enabled on this website, Google will truncate your IP address beforehand within member states of the European Union or other parties according to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity for us as website operators and to provide other services related to website activity and internet usage. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google information.

5.2 You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all the functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google using the browser plug-in available to Download and install at the following link:

5.3 For more information about Terms of Use and Privacy, please visit


5.4 The Google tracking codes of this website use the function _anonymizeIp(), so IP addresses are only further processed in abbreviated form, in order to exclude a direct personal reference.

6. Google Analytics Remarketing

6.1 Our websites use the features of Google Analytics Remarketing in conjunction with the cross-device features of Google AdWords and Google Double Click. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

6.2 This feature allows you to associate the advertising audiences created with Google Analytics Remarketing with the cross-device capabilities of Google AdWords and Google Double Click. In this way, interest-based personalized advertising messages customized to you based on your previous usage and browsing behavior on one end device (e.g., cell phone) may also be displayed on another of your end devices (e.g. tablet or PC).

6.3 Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, the same personalized advertising messages can appear on any device you sign in to with your Google Account.

6.4 To support this feature, Google Analytics collects Google-authenticated IDs of the users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion. You can permanently opt out of cross-device remarketing/targeting by disabling personalized ads in your Google Account; follow this link:

6.5 The aggregation of the collected data in your Google Account is based solely on your consent, which you may submit or revoke according to Google privacy policy.For data collection operations that are not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merger), the collection of data is based on Google privacy policy. The legitimate interest results from the fact that the website operator has an interest in the anonymous analysis of the website visitors for advertising purposes.

For more information and privacy policy, see the Google Privacy Policy at:

7. Newsletter

7.1 If you have given your consent to the ordering of messages in connection with the regular receipt of interesting offers by e-mail, the provisions of this provision apply. Your e-mail address will not be shared with other companies. Consent to use your e-mail address for promotional purposes may be revoked at any time with future effect by sending a message to:

7.2 If you subscribe to our newsletter, we will use the data required or separately provided by you to regularly send you our e-mail newsletter according to your consent.


7.3 We are entitled to check your e-mail address based on your further information on their authenticity and accuracy.

8. Disclosure to third parties

8.1 All personal data will be treated as strictly confidential by Energy3000 and will not be disclosed to third parties without your express consent.

8.2 Without your consent, Energy3000 will only collect, process or use your personal inventory and usage data to the extent necessary for the execution of the contractual relationship and for the use and billing of electronic information and communication services.

8.3 Passing on to third parties by Energy3000 is also permitted provided that there is a legal obligation to do so. This applies, for example, to surrender obligations in connection with the prevention, investigation, detection or prosecution of criminal data or the execution of sentences, including the protection and prevention of threats to public safety.

8.4 Energy3000 is exceptionally entitled to pass personal data on to an online payment system, to a transport company/shipping company commissioned by us for the delivery of the goods as well as to our tax advisor to fulfill our tax obligations. However, this only applies to the extent that the data is necessary for the proper execution of the payment transaction and for the fulfillment of the contract. In the case of a contract, all data from the contractual relationship is stored, in any case, until the expiration of the tax retention period (7 years).

9. Transmission to third countries

9.1 Your personal data will not be disclosed to third countries subject to the cases expressly mentioned in these terms.

10. Duration of storage/deletion

10.1 Your data will be deleted or anonymised as soon as your personal data is no longer required for the purposes for which it was collected or used in accordance with these terms. This does not apply to personal data which has to be stored in addition due to valid legal framework or legal regulations.

11. Your rights

11.1 You have the right to:

  1. a) information about your personal data that we process, that concerns you.
  2. b) correction of your personal data in case of incorrectness or incompleteness,
  3. c) restriction of your personal data if the relevant conditions are fulfilled, in particular if there is a considerable suspicion of unlawful processing or in case of objection,
  4. d) transmission of your personal data in a common, structured and machine-readable format,
  5. e) deletion of your personal data in the event of existence of existing legal grounds,

(f) object to the processing of personal data relating to your particular situation, unless Energy3000 can establish compelling legitimate grounds for processing, and

  1. g) complain to us if you believe that improper processing of your personal data has occurred through us. In addition, you also have the right to make a complaint to our supervisory authority.

11.2 Please contact us in this respect or send us your request by post, e-mail or fax to the contact address given below. The processing of your request or your data takes place without affecting the legality of the processing carried out until we have received your request. The processing of your request and more specifically your data must be reasonably performed by Energy3000 reasonably in any case.

12. Contact details regarding data protection and security

12.1 Responsible


Energy3000 solar GmbH

Thomas A. Edison Straße 2

7000 Eisenstadt



Tel .: +43 2682/704 - 8230

Fax: +43 2682/704 - 8231

12.2 Managing Director

Christian Bairhuber